At Équipements Cam-Expert Inc., the privacy of our clients, visitors, and employees is a top priority. We have therefore developed this Privacy Policy to clearly demonstrate our ongoing commitment to protecting the right to privacy and the personal information of our clients and Équipements Cam-Expert Inc. staff. Some of the privacy practices described in this statement reflect requirements imposed by federal and/or provincial laws in force in Canada. At all times, Équipements Cam-Expert Inc. is committed to complying with applicable legal and regulatory requirements, as well as meeting the expectations of its clients and staff, who expect us to respect their privacy and protect their personal information.

1. Personal Information

For the purposes of this policy, “personal information” means any information about an identifiable individual, directly or indirectly, such as their name, address, phone number, email, financial information, location data, etc., as specifically defined by applicable privacy laws.

We collect only the personal information necessary to provide our services. This information may be collected in various ways and includes, but is not limited to:

• Your contact information, such as your first and last name, mailing address, email address, and phone number;
• Your financial information, such as income, salary, other benefits, tax returns, including your Social Insurance Number;
• Recruitment information, such as a resume, education and professional background, educational degrees, details of professional affiliations, and other information relevant to potential recruitment or employment;
• Billing and financial information, such as billing address, bank account information, or payment data;
• Service-related information, such as details of services we have provided to you;
• Identification and other background verification data, such as a copy of a driver’s license, passport, utility bill, proof of true ownership, or source of funds information required to comply with anti-money laundering laws and collected as part of our engagement acceptance and ongoing monitoring procedures;
• Marketing and communication preference information;
• Browser cookies and related data linked to your use of our website or portals, including your IP address, identifiers, correspondence language, dates and times of visits, and pages viewed.

We do not knowingly collect information from children under 14 years of age. If you are under 14, please do not provide personal information without the express consent of a parent or guardian. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

2. Collection of Personal Information

We may collect personal information directly from you when you visit our website, do business with us, or interact with us.

We may also collect personal information indirectly from any source, including, but not limited to, sources specified in any agreement between you or an agent acting on your behalf and us, your current or former employer(s), financial institutions, personal information agents, employment agencies, consumer reporting agencies, credit reporting agencies, government agencies, or your authorized representatives, such as your financial advisor, any references you have provided, or any other source necessary to provide our services.

3. Use of Personal Information

The personal information we collect is used only for the purposes indicated at the time of collection or for other uses permitted or required by applicable law, including:

3.1 Providing Services to Our Clients

We may, for example, use personal information to deliver our services and conduct our business, including fulfilling obligations under any agreements with you.

While providing services to our clients, we may process personal information of individuals with whom we do not have a direct (contractual or other) relationship. In such cases, we require our clients to confirm that they have the authority to provide us with the personal information in connection with the services and that the data has been processed in accordance with applicable law.

3.2 Business Operations

We may also use your personal information for purposes related to:

• Recruitment of potential employees, partners, and contract workers, as well as management of relationships with employees, partners, and contract workers;
• Inquiries and communications from governments, regulatory bodies, courts, and law enforcement authorities;
• Opening customer accounts, managing client relationships, accounting, and billing;
• Compliance with legal, regulatory, or risk management obligations, as well as those of our clients and service providers;
• Any other use permitted or required by applicable law.

3.3 Maintaining a Distinctive Client Experience

In addition to the operational purposes above, we may also use your personal information to:

• Communicate with you: to send appointment confirmations, respond to inquiries, comments, or information requests, provide quotes, send newsletters if you have opted in, etc.;
• Distribute marketing materials (invitations, expert content, news, etc.) to individuals on our mailing lists; you can unsubscribe at any time;
• Conduct follow-up, targeted marketing activities, and marketing programs, as well as benchmarking;
• Perform data analysis and research, including developing and adapting products and services, and assessing the suitability of our products and services;
• Manage and improve our website;
• Personalize website content to enhance your experience.

4. Disclosure of Personal Information

We are committed to not disclosing personal information for purposes other than those for which it was collected, unless you consent, or applicable law permits or requires it. We may engage third parties, bound by the same confidentiality obligations as us, to process personal information for the purposes described above.

4.1 Disclosure to Third Parties

We may disclose your personal information to third parties, including:

• Third-party service providers supporting our services or providing services on our behalf;
• Professional advisors, such as lawyers, tax advisors, or auditors;
• Insurers;
• Regulatory and professional bodies;
• Tax authorities, securities regulators, credit reporting agencies;
• Any business in connection with a corporate reorganization or other change of control;
• Any other third party where disclosure is required or permitted by law.

4.2 Sharing Among Services and Affiliates

Unless prohibited by law, we may share your personal information with our affiliates or different departments within Équipements Cam-Expert Inc. for the following purposes:

• Managing your business relationships with us and our affiliates;
• Complying with legal or regulatory requirements;
• Providing you with services you wish to obtain.

4.3 Disclosure Outside Canada

Some of these third parties may be located in Canada or other jurisdictions or countries, and therefore your personal information may be processed, accessed, or stored outside Canada. They may disclose information in response to valid requests from governments, regulatory agencies, courts, and law enforcement authorities in these jurisdictions or countries in accordance with applicable law.

5. Retention

We will retain your personal information as long as necessary for the purposes for which it was collected. We are committed to systematically deleting all inactive records older than five years.

6. Consent

We ensure you understand the purposes for which we use or disclose your personal information. Your consent may be explicit, implicit, or provided through your authorized representative. By using our website or providing us with personal information, you consent to this Policy and to the collection, use, disclosure, and storage of your personal information, including information collected through cookies and similar technologies, in accordance with this Policy.

Except where otherwise required by law, you may withdraw your consent for disclosure or use of collected information by adjusting your preferences via our cookie management tool or by contacting us.

If we are required to collect personal information under the law or to provide our services and you do not provide the requested information, we may be unable to provide the services you engaged us for. In such circumstances, we may need to cancel our agreement or contract.

We will inform you in case of cancellation due to failure to provide personal information.

7. Security Measures

We apply recognized and commonly used standards to ensure the protection of personal information. We implement physical, organizational, contractual, and technological measures to maintain the confidentiality and integrity of your data.

Access to personal information is strictly limited to authorized personnel whose functions reasonably require it. Additionally, all third parties with whom this information is shared must comply with the security protocols we have established.

Our protection measures include, but are not limited to:

• Data encryption and secure access;
• Ongoing employee training on cybersecurity best practices;
• Strict access controls to systems containing personal information.

However, no method of transmission over the Internet or electronic storage system can guarantee absolute security. We nonetheless commit to making every reasonable effort to protect your personal information. If you believe your personal information has been compromised, please contact our Privacy Officer immediately.

8. Links to Third-Party Websites

For your convenience, our websites may provide links to third-party sites or sections of their sites. We have no control over the content or operation of these sites or the privacy practices of their operators. Any personal information you submit through these sites is governed by the privacy policies of those sites. It is therefore your responsibility to review their information protection policies.

9. Your Rights Regarding Personal Information

In certain circumstances and in accordance with applicable law, you have specific rights regarding your personal information. Upon written request, you have the following rights:

• Access and Portability: You may be informed of the existence, use, and disclosure of your personal information and may access it within a reasonable timeframe. You may also request that the computerized personal information you provided be communicated to you or transferred to another organization in a structured, commonly used, and machine-readable format;
• Correction: You have the right to correct, modify, and update personal information we hold about you if it is incomplete, outdated, or inaccurate;
• Withdrawal of Consent: You have the right to withdraw or modify your consent for the disclosure or use of your personal information at any time, subject to legal and contractual restrictions;
• De-indexing: You have the right to request that we stop disseminating your personal information and de-index any link associated with your name that provides access to this information if such dissemination violates the law or a court order.

You also have the right to file a complaint with the Access to Information Commission, subject to applicable law.

10. Discretionary Authority

Certain provisions of this Privacy Policy may go beyond regulatory requirements. In such circumstances, we have full discretion to apply them.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect legislative, technological, or organizational changes. Any changes will be posted on our website and will take effect upon publication.

12. Contact Us

For any questions or concerns regarding this Policy or the protection of your personal information, to exercise your rights, or to file a complaint, please contact us at:

• Équipements Cam-Expert Inc.

Address: 166, Marieville Road, Rougemont, QC J0L 1M0

Phone: (450) 816-1100

• Privacy Officer

Name: Pascal Morel

Email: pmorel@cam-expert.ca

Phone: (514) 867-4535